Policy
Refund Policy
When refunds and replacements apply.
Damaged or incorrect items
If your order arrives damaged or contains the wrong item, contact us within 7 days of delivery with photos. We will issue a replacement or full refund.
Lost shipments
If a tracked package is confirmed lost in transit, we will reship or refund at your choice.
Change of mind
Due to the controlled nature of research material, we cannot accept returns for change-of-mind once an order has shipped.
How to request a refund
Email support@hermeticalabs.ca with your order number. Refunds are issued to the original payment method within 5–10 business days.
Last updated: 2026